At Al Ayham Car Rental, we strive to provide fast, reliable, and efficient delivery services for all our customers. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

• Orders are processed Monday to Friday, excluding holidays.
• Orders placed before [specific time, e.g., 2:00 PM] will be processed and shipped on the same day. Orders placed after this time will be processed the next business day.
• Custom or special orders may take longer to process, and estimated delivery times will be provided at checkout.

2. Shipping Methods & Delivery Time

We offer several shipping methods, including:

• Standard Shipping: Delivery within [X] business days.
• Express Shipping: Delivery within [X] business days.
• Overnight Shipping: Delivery the next business day for orders placed before specific time.

Note: Delivery times may vary based on your location, weather conditions, and other external factors.

3. Shipping Charges

• Shipping costs are calculated at checkout based on the shipping method and delivery address.
• Free shipping may apply to certain promotions or minimum purchase amounts. Please refer to our promotions page for current offers.

4. Delivery Delays

• While we aim to deliver your order within the specified time frame, please be aware that occasional delays can occur due to circumstances beyond our control, such as weather, customs, or shipping carrier delays.
• In the case of significant delays, we will notify you and provide an updated delivery estimate.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status. Please allow [X] hours for tracking information to become available.

6. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact our customer service team at [contact info] within [X] days of receiving your order. We will investigate and resolve the issue promptly.

7. Incorrect Shipping Information

Please ensure the shipping address provided is accurate. We are not responsible for delays or lost items due to incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately to make corrections.